FAQs


FAQ

What is included in a Zabu Coffee subscription and how much does it cost?

We have two monthly subscription plans, and two bi-monthly subscription plans. Details can be viewed via this page on our website https://www.zabucoffee.co.uk/collections/subscriptions

Can I order additional bags of Zabu Coffee?

Of course, simply add bags to your order via your account or visit the 'Our Coffees' tab to sample something different- please note, due to the seasonal nature of coffee, not all coffees are available all year round; keep an eye out to see what is available.

Is there a minimum order?

No, there is no minimum order

How much is delivery?

Delivery cost is £2.50 per order. Postage is free when you spend over £50.

How are my bank card details used and protected?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored behind a secure firewall through Shopify’s data storage, databases and the general Shopify application. Shopify is fully Payment Card Industry Data Security Standard (PCI DSS) compliant. For further information please see https://www.shopify.co.uk/pci-compliant .

Can I pause my subscription?

Of course, simply contact us to pause your subscription at any time. Don't forget to contact us to reactivate your subscription before you run out of coffee!

How do I redeem a gift voucher?

To redeem your gift voucher, visit https://www.zabucoffee.co.uk/subscription Enter the voucher code at the checkout.

How quickly will I receive my order?

Orders received Monday to Friday are packed and despatched the same working day. Orders received at the weekend or on a bank holiday are packed and despatched on the next working day. Subscriptions are despatched monthly/bi-monthly on the same date (or closest working day) to the date you placed your first order. All orders are despatched via a 72-hour delivery service.

Do you ship internationally?

Unfortunately, we can only deliver to UK addresses.

What is Project Waterfall?

Project Waterfall is an initiative bringing clean, safe drinking water, sanitation and education to coffee-growing communities around the world. We regularly run promotions to support Project Waterfall. For more information visit http://www.projectwaterfall.org/

If your question is not answered here, or please contact us