FAQs


FAQ

What is included in a Zabu Coffee subscription and how much does it cost?

We have two types of subscription plan - monthly and bi-monthly - starting at £13.30 per month. Each delivery includes our house blend plus a selection from our range of coffees from around the world. Details can be viewed via this page on our website https://www.zabucoffee.co.uk/collections/subscriptions

Can I order individual bags of Zabu Coffee?

Of course, simply visit the 'Our Coffees' section of our website.

Is there a minimum order?

No, there is no minimum order

How much is delivery?

Delivery cost is £2.50 per order. Postage is free when you spend over £50.

How are my bank card details used and protected?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored behind a secure firewall through Shopify’s data storage, databases and the general Shopify application. Shopify is fully Payment Card Industry Data Security Standard (PCI DSS) compliant. For further information please see https://www.shopify.co.uk/pci-compliant .

Can I pause my subscription?

Of course, simply contact us to pause your subscription at any time. Don't forget to contact us to reactivate your subscription before you run out of coffee!

How quickly will I receive my order?

Orders received Monday to Friday are packed and despatched the same working day. Orders received at the weekend or on a bank holiday are packed and despatched on the next working day. Subscriptions are despatched monthly/bi-monthly on the same date (or closest working day) to the date you placed your first order. All orders are despatched via a 72-hour delivery service.

Do you ship internationally?

Unfortunately, we can only deliver to UK addresses.

If your question is not answered here, or please contact us