General
When you join Zabu Coffee, by making a purchase through this website (www.zabucoffee.co.uk), over the telephone or by returning an order form via the mail, you are agreeing to accept these terms and conditions. Please note that terms and conditions can change at any time. Any changes to these terms and conditions will be posted to this website to ensure that our customers always have easy access to this information. We ask our customers to ensure that they regularly check this website before each transaction to ensure that they are still in agreement with these terms and conditions.
If you do not have access to the internet please contact us via our customer services team on 0844 375 1695 who will be able to send you a hard copy of these terms at any time.
If you have any questions regarding our terms and conditions, please contact us via our customer services team on 0844 375 1695 to discuss your questions before you place an order. If you do not accept the terms and conditions you should not place an order with Zabu Coffee.
These terms and conditions work together with our Privacy Policy.
Zabu Coffee: Introductory offer and subsequent deliveries
Zabu Coffee delivers freshly roasted coffee beans to your door so you can enjoy the fantastic flavour and aroma of fresh coffee in your own home every day.
When you join Zabu Coffee you should receive your first delivery within five working days. This delivery will contain one 227g bag of the Zabu Coffee House Blend and one 227g bag of Colombian Medellin Excelso coffee. A free gift will also be included when it is part of the offer. If you prefer to receive decaf or espresso beans, you must make this clear at the time of your order and all subsequent deliveries will reflect your chosen preference unless you contact us and advise our customer services team.
Your next delivery will contain two 227g bags of coffee including one 227g bag of the Zabu Coffee House Blend plus one 227g bag of our specially selected Coffee of the Month. This delivery will be sent to you after one month. Ongoing your deliveries will contain two 227g bags of coffee and they will be sent at monthly intervals. Your deliveries will continue until you contact Zabu Coffee to request that your shipments are stopped or to change the frequency of your deliveries. You can cancel your Zabu Coffee deliveries at any time. Once you have paid for your introductory delivery, you may take as many or as few Zabu Coffee deliveries as you wish. The credit card details you supply for your introductory order will be charged for each subsequent delivery sent to you from Zabu Coffee.
Acceptance of your order
All orders are subject to acceptance and product availability.
If an error is discovered in the price of the goods that you have ordered, Zabu Coffee will notify you as soon as possible. Zabu Coffee shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you do order an item that has been incorrectly priced, Zabu Coffee will not accept your order and you will be notified that your order has been cancelled. Zabu Coffee will also advise you of the correct price and give you the opportunity to order the item at the correct price. If you have already paid for an order in the circumstances described within this clause, Zabu Coffee will refund you the full amount within 30 days of your order and cancel your order. Should you choose to re-order at the correct price a new transaction will be charged to your credit card for the correct price.
Zabu Coffee shall have no liability to you for any delay in the delivery of the products ordered or any other matters to the extent that the delay is due to any event outside of our reasonable control, including but not limited to acts of God, war, flood, fire labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
To the fullest permissible extent under UK law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products supplied by Zabu Coffee. This does not affect your statutory rights as a consumer, nor does it affect your rights to cancel.
Order enquiries
Changing the coffees within your deliveries
If you wish to change any of the coffees within your next delivery please contact us by calling our customer services team on 0844 375 1695 or emailing www.customerservice@zabucoffee.co.uk and we’ll happily arrange this for you.
Making a mistake when ordering
If you make a mistake when placing an order we recommend that you call us as soon as possible on 0844 375 1695 (we’re open 9am to 6pm Monday to Friday.We are closed at the weekend and on Christmas Day and New Year’s Day and our opening hours may vary on other Bank Holidays). We’ll then do our best to correct the mistake for you. However if you leave us a message, we will return your call.
Checking the status of an order
Zabu Coffee will confirm receipt of your first order and send you an email (if you have ordered online) to confirm when your order has been despatched. You should receive your order within five working days (although we do ask our customers in the Highlands and Islands to allow a few extra days). Please remember that Bank Holidays and Christmas can affect Royal Mail deliveries adding a few days.
If you would like to check on the status of your order please call our customer services team on 0844 375 1695 or email customerservice@zabucoffee.co.uk
Zabu Coffee 100% Guarantee
At Zabu Coffee we want you to enjoy buying and drinking our coffee beans. So we offer a 100% guarantee. If you don’t like any of our beans, we will replace them or provide a full refund, no questions asked.
Delivery
All Zabu Coffee deliveries are made by Royal Mail. We aim for all deliveries to arrive with customers within five working days of the order. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch the item as soon as it arrives into stock.
We are currently unable to deliver outside of the UK, but if you are interested in receiving deliveries from Zabu Coffee outside of the UK, please contact us and we’ll look into whether we can arrange a delivery outside of the UK. This will be reviewed on an order by order basis.
Our standard delivery charge (£2.99) covers two bags of coffee per delivery. For all deliveries containing three or more bags of coffee, the delivery charge rises to £3.99 to cover the additional postage and packaging costs.
Non-delivery
Claims for non-delivery of an order must be made within four (4) weeks of your order date. Please contact us via our customer services team to let you know if you have not received an order.
Payment and taxes
Zabu Coffee accepts payment by credit card (Visa and MasterCard only). All transactions will be shown in UK pounds sterling (£). All charges will be handled by our secure payment handling service and will show on your credit card statement as Zabu Coffee.
All prices shown on our advertising materials and the Zabu Coffee website (www.zabucoffee.co.uk) are accurate at the time of publication and are quoted in UK pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
The credit card details you provide for your introductory order will be charged for all subsequent Zabu Coffee deliveries that you are sent. ZabuCoffee.co.uk always uses secure server software to protect your information whenever you place an order. We also follow a rigorous internal security policy to protect the information we store about you.
Substitutions
Occasionally we may have to substitute coffees for a different variety of equal or greater value. If you are unhappy with any substitution you receive you can return them to us at our cost – we’ll refund any postage charges.
Returns, exchange and refund policy
If you don’t like any coffee from Zabu Coffee, or if a bag is split or damaged upon delivery we’ll replace it. If you wish to exchange the item for another please let us knows when you contact us. If you do not wish to exchange a returned item, we will give you a full refund including delivery costs but excluding any returns postal charges. If you wish to return any delivery, exchange and item or request a refund please contact us via our customer services team by calling 0844 375 1695 or emailing customerservice@zabucoffee.co.uk.
Should you need to return any coffee to us, please send your parcel to the address below ensuring that you include a note of your customer number and order number within your parcel. Please note that Zabu Coffee does not arrange for collection of any unwanted deliveries and that you will be responsible for returning unwanted items and any postal charges associated with that return.
Zabu Coffee
Southbank House
Black Prince Road
London
SE1 7SJ
When returning items we strongly recommend that you obtain proof of postage. Zabu Coffee cannot accept responsibility for parcels lost in transit.
Refunds will be returned to the credit card which was charged for the purchase wherever possible. All refunds will be made by Zabu Coffee to the credit card within 30 days. Please note that credit card companies may not immediately show a refund on your statement. If you cannot see a refund on a credit card statement after 30 days, please contact your credit card issuing company in the first instance to check they have applied the refund to your account.
Cancellations policy
You may cancel an order for any reason within seven working days of receipt of your coffee and receive a full refund including the delivery charge but excluding any returns postage charges. Please contact us by calling 0844 375 1695 to cancel your order. This provision does not affect your statutory rights.
Complaints
Any complaint is taken very seriously and we endeavour to respond to all complaints within 24 working hours of receipt.
Data Protection and security
Zabu Coffee is fully committed to the latest Data Protection Act. Zabu Coffee is registered with the UK’s Information Commissioner and our registration number is Z2277646. Zabu Coffee respects our customer’s rights to the privacy of their information. Please see our Privacy Policy for more details on how we look after our customers’ data.
Intellectual property rights
All copyright, database rights, trademarks (including the Zabu Coffee®trademark) and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images buttons, underlying source code and software, is the sole property of Zabu Coffee, or the applicable licensor.
Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Zabu Coffee) for the purposes other than viewing of information or ordering purposes is strictly prohibited.
Permission is granted to electronically copy, and to print in hard copy, sections of this website for the sole purpose of placing an order with Zabu Coffee or when using this website as a shopping resource.
Disclaimer and limitations of liability
Zabu Coffee has taken every reasonable effort to ensure that the information within this website and our advertising materials is correct, accurate and up to date. However, Zabu Coffee does not give any warranty as its accuracy or completeness. Zabu Coffee will not be responsible for any errors or omissions or for the results arising from the use of such information.
Zabu Coffee takes all reasonable steps to ensure a fast, efficient and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss or corruption of material or data when downloaded onto any computer system.
All text and graphics on this website, unless specified, are directed solely at those who access the website from within the United Kingdom. Zabu Coffee makes no representation or will not be held liable for any action placed upon the website by any individual from other locations.
Zabu Coffee assumes no responsibility whatsoever for any links to the internet or other third-party websites from this website. Once you have activate a link to another website, you may leave this website and Zabu Coffee will not be responsible, or liable, for the content of any other websites on the internet which you may visit from the Zabu Coffee website.
Zabu Coffee also prohibits all persons from providing hypertext or other links to the www.zabucoffee.co.uk website, (other than to our home page) from their website or from a third party’s website without prior written consent.
Survival
Each provision of Zabu Coffee’s Terms and Conditions shall be construed as separately applying and surviving even if for any reason, one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These terms and conditions govern our relationship with you. Any changes to these Terms and Conditions must be in writing and acknowledged as having been agreed by both parties. In this way we can avoid any problems surrounded what is expected of Zabu Coffee and you. You confirm in that, in agreeing to accept the Terms and Conditions, you have not relied on any representation except where that representation has been made a term of these Terms and Conditions and you agree that you shall have no remedy in respect of this representation.
Your statutory rights are not affected by these Terms and Conditions. Nothing in this clause shall limit or exclude our liability in respect of fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Governing law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction f the courts of England.
Company Details
Zabu Coffee Limited is a company incorporated in England and Wales (Company No. 07271198) whose address is:
Zabu Coffee
Southbank House
Black Prince Road
London
SE1 7SJ
Telephone: 0844 375 1695
Email: customerservice@zabucoffee.co.uk
If you do have any comments on the above, or you simply wish to contact us, please feel free to e-mail, call or write to us at the above details.
We reserve the right to make changes to this website and our advertising materials or to this disclaimer at any time.
This does not affect your statutory rights as a consumer.