General
When you join Zabu Coffee, or make a purchase through this website (zabucoffee.co.uk) we collect personal information from you to enable us to process and deliver your order. By registering your details with Zabu Coffee, either over the telephone, on our website or returning an order form via the mail, you are giving your consent for Zabu Coffee to maintain, record, hold and use the personal data we collect. All of this information is necessary to process your request and to notify you of the acceptance of your order.
Any changes to our privacy policy will be posted to this website so that you are fully informed of your rights and are able to notify us of any changes to your personal preferences.
The information we need and how we will use it
When placing an order we will ask for information such as your name, address, email address, telephone numbers and your credit card details. We ask for this information so that we can process your orders and make your regular Zabu Coffee deliveries. We will use your email address to notify you that we have received your order.
We ask our customers to provide a contact telephone number and email address so that we can contact you easily should there be a problem with an order or, if we have a special offer that we think you may be interested in, based on your coffee preferences. We occasionally make names and addresses (but never telephone numbers or email addresses) available to companies whose products and services, we think, may be of interest to you.
We recognise and respect our customer’s privacy and preferences at all times. If you would prefer Zabu Coffee not to contact you with our own offers nor to make your name and address available to other companies, simply call us on 0844 375 1695 or email us at customerservice@zabucoffee.co.uk . Calls from BT landlines beginning with a 0844 code operated by Zabu Coffee cost up to £0.05 per minute. The price of calls with other operators may vary. Please check with your telephone operator for exact charges. Our telephone lines are open we’re open 9am to 6pm Monday to Friday. We are closed at the weekend and on Christmas Day and New Year’s Day and our opening hours may vary on other Bank Holidays. However, if you leave a message we will always call you back.
Zabu Coffee will never ask you to provide information that is not required to process and fulfil your orders or to provide you with excellent customer service.
Contacting Zabu Coffee
For the purposes of staff training and monitoring to ensure that our customers always receive excellent customer service on every contact, Zabu Coffee we occasionally record calls for quality and monitoring purposes.
In addition to monitoring telephone calls, Zabu Coffee also applies strict monitoring and quality assessments to our customer contacts by email and by post.
The safety and security of your information
ZabuCoffee.co.uk uses secure server software to protect your information whenever you place an order. We also follow a rigorous internal security policy to protect the information we store about you in our customer database. Our customer services team are all required to sign a strict code of conduct and their access to your information is restricted on a controlled password level.
Your access to your data
If for any reason, you are unsure about the personal or account information Zabu Coffee is holding in your name, please contact us. Our customer services team will happily review your file and update your records and preferences as required.
Under the Data Protection Act you are entitled to make a Subject Access Request. On receipt of such a request Zabu Coffee is required to provide you with the full details of the information we have collected and stored about you. A subject access request must be made in writing (see contact us) and must be accompanied by a fee of £10.00. Any request must provide enough information for Zabu Coffee to be satisfied that the request has come from the customer and to find your information. Zabu Coffee will reply to all subject access requests within 40 days as long as the necessary fee has been paid.
Use of cookies
Zabu Coffee uses ‘cookies’ placed in the browser file to help us to collect general information about the behaviour of the visitors to the ZabuCoffee.co.uk website. These cookies do not collect or store personal information about our visitors. We place cookies to help us to enhance your browsing experience and allow Zabu Coffee to improve our understanding of how customers use our website so that we can monitor and improve our website’s functionality and personality. If you would prefer not to receive these cookies, you can set your browser software to not accept cookies. You should still be able to fully access and use our site without cookies enabled.